Return & Refund Policy

At EliteBeautyOfficial Store, we are committed to providing quality products and a positive shopping experience.

Returns

We accept returns only in the following situations:

• You received the wrong product.

• The product arrived damaged or defective.

• The product received is significantly different from what was ordered.

For health, hygiene, and safety reasons, opened, used, or tampered dietary supplement products cannot be returned or exchanged.

To request a return, please contact us within 7 days of receiving your order.

The product must be unused, unopened, and in its original packaging where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

• Order number

• Clear photos/videos of the product

• Photos of the packaging and shipping label

• A brief description of the issue

After reviewing your request, we will inform you whether the return, replacement, or refund is approved.

Refunds

If your return is approved, we may offer:

• A replacement product, or

• A refund for the eligible product amount.

Refunds will be processed using the available payment/refund method applicable to your order.

For Cash on Delivery orders, refund arrangements will be communicated directly with the customer.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, opened or used supplements and other consumable products are not eligible for return unless the item was received damaged, defective, or incorrect.

Order Cancellation

Order cancellation requests should be made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.